SERVICENOW SYSTEM OVERVIEW

• What is ServiceNow
• Introduction
• Architecture
• ITIL Concepts ( ITIL 3 , 5 Stages, I, P, C, A , CMDB, SLM, SC)
• How to raise instance request? 3 Hours
• ServiceNow Incident Walk Through
• Problem Management Walk Through
• ServiceCatalog
• Change Management
• Reports
• Knowledge Management
• Data Importing
• Foundation Data Administration
• Users Administration
• Group Administration
• Roles Administration

SERVICENOW ADMINISTRATION

• Administering the Foundation data
• Administering the application specific configurations
• Risk Assessment
• Risk Conditions
• Mass Update CI
• CAB Definition
• Survey
• Connect

SERVICENOW SYSTEM DEVELOPMENT

• Tables & Columns
• Import Sets & Transformation Mapping
• Report Development
• Form Design / Table Development
• Notifications
• Business rules
• Client Scripts
• UI actions
• Access Control List(ACLs)
• Script Include
• UI Policies
• Data Policies
• Schedule Jobs
• SLAs
• Update Sets
• Visual Board

SERVICENOW CMDB

• Configuration Management Process

SERVICENOW DISCOVERY

• Discovery Process

SERVICENOW INTEGRATION OPTIONS

• Integration Approaches